WorkFace is a customer engagement platform that puts a human face on customer service. The application focuses on closing the gap between the offline customer and the online services offered by a support team. The experience begins with friendly customer service rep profiles. Each includes a photo of the individual as well as related videos and detailed contact information. The interactive profile lets visitors and customers chat with a real person in text, audio or video formats. A website tool bar can be added to make assistance as easy for visitors to access as possible. Users can access a desktop version of the application as well as a web based version.Show more screenshots »
WorkFace was founded in October of 2007. The application was designed to provide a new take on the traditional customer support options. WorkFace focused on customer engagement by providing more was to interact and help customers and website visitors. The application received $2.64 million in Venture funding. So far, WorkFace has included an admirable features list that is sure to grab the attention of businesses and organizations.
There are many ways to provide online customer support. WorkFace is one of the few that takes a more human approach to customer service. Rather than throw the customer at a list of tutorials or a cold text chat, WorkFace applies modern designs to create a friendly interactive profile. Customers can interact any way they want, through audio, video or old school text chat.
The look of WorkFace is a big part of what makes the application so appealing. The customer interface is very clean and professional, but full of personality. The user can see who they are speaking to through color images or the video chat. All vital tools are presented on the interactive profile so the customer can easily access the individual’s profiles and links to related content. WorkFace’s design makes the customer support experience pleasant and memorable.
A new user can try WorkFace by clicking the blue “Sign Up Now” button found near the center of the homepage. The form on the next page asks for a first and last name, email address and password. The user can submit the form after successfully entering a Captcha code. The user is automatically signed in and can check out a short tutorial or begin exploring the dashboard.
WorkFace offers users two subscription options to choose from. The first is a free subscription that incudes access to all basic features, digital profiles, engagement toolbars, file storage, individual status buttons and limited account administration controls. The Pro and Enterprise subscription costs $25 per user per month and includes all basic features plus advanced real time visitor intelligence and account administration controls. Free subscribers are required to pay $29 per incident for technical support. Tech support is included in the paid subscription.
WorkFace is an excellent solution for businesses that want to put a friendly face on an online support team. The application helps close the gap that is sometimes felt by customers trying to get answers for products and services on the web. The application is budget friendly for most businesses however those who go the free route should note that a per-incident fee is charged if support is required.